Frequently Asked Questions

About Sanna Skincare

What makes Sanna different from other skincare brands? Sanna delivers luxurious formulas crafted from refined, effective ingredients that provide proven results. Our products are designed to hydrate, rejuvenate, and restore your skin for a radiant, youthful appearance. We believe skincare should be a transformative ritual that feels as indulgent as it looks.

What type of ingredients do you use? We use premium, refined ingredients that are carefully selected for their effectiveness and quality. Our formulations combine time-tested botanicals with innovative skincare technology to deliver maximum benefits for your skin.

Are your products suitable for all skin types? Our luxurious formulas are designed to work harmoniously with various skin types. However, we recommend patch testing any new product before full use. If you have specific skin concerns or sensitivities, consult with a dermatologist before starting any new skincare routine.

Product Information

How do I know which products are right for my skin? Consider your primary skin concerns - whether you're looking to hydrate, rejuvenate, or restore your skin's natural radiance. Our product descriptions detail the specific benefits of each formula. For personalized recommendations, feel free to contact our customer service team.

Can I use multiple Sanna products together? Yes! Our products are formulated to complement each other as part of a complete skincare ritual. Start by introducing one product at a time to allow your skin to adjust, then gradually build your routine.

How long will it take to see results? While some customers notice immediate hydration and radiance, most visible improvements in skin texture and appearance typically develop over 4-6 weeks of consistent use. Remember, transformative skincare is a journey, not a destination.

Orders & Shipping

How can I place an order? You can place orders directly through our website. Simply add your desired products to the cart and proceed through our secure checkout process.

What are your shipping options? We offer standard and expedited shipping options. Shipping times and costs vary by location and will be calculated at checkout. We ensure your premium products are carefully packaged to arrive in perfect condition.

Do you ship internationally? Please check our shipping policy page for current international shipping availability and restrictions.

Can I track my order? Yes! Once your order ships, you'll receive a confirmation email with tracking information so you can monitor your package's journey to you.

Returns & Exchanges

What is your return policy? Due to the premium, personalized nature of our skincare formulations and for hygiene and safety reasons, we do not accept returns on opened or used products. All sales are final once products have been shipped. We encourage customers to carefully review product descriptions and ingredient lists before purchasing.

Can I return unopened products? Unopened products in their original packaging may be eligible for return within 14 days of delivery, subject to a restocking fee. Please contact our customer service team to initiate this process.

What if my product arrives damaged? If your Sanna products arrive damaged or defective, please contact us immediately with photos of the damage. We will gladly replace damaged items or provide a full refund for manufacturing defects.

Usage & Care

How should I store my Sanna products? Store your products in a cool, dry place away from direct sunlight to maintain their potency and luxurious quality. Always ensure caps and lids are tightly closed after use.

How long do products last once opened? Most Sanna products maintain their effectiveness for 12-18 months after opening when stored properly. Check individual product packaging for specific guidance.

Can I use Sanna products during pregnancy or while breastfeeding? While our products use refined, quality ingredients, we recommend consulting with your healthcare provider before introducing new skincare products during pregnancy or breastfeeding.

Customer Support

How can I contact customer service? Our dedicated customer service team is here to help you on your skincare journey. You can reach us through our website's contact form, email, or phone during business hours.

Do you offer skincare consultations? We're passionate about helping you achieve radiant, youthful skin. Contact our team for personalized guidance on creating your perfect skincare ritual.

Where can I find ingredient lists? Complete ingredient lists are available on each product page on our website. We believe in transparency about what goes into our luxurious formulations.

Do you test on animals? Sanna is committed to ethical beauty practices. We do not test our products on animals and work only with suppliers who share our values.

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Have a question not answered here? We'd love to help you discover the transformative power of Sanna skincare. Contact our team today.